Getting where you need to go should not be the barrier that prevents you from getting help.

New Hampshire Medicaid provides non-emergency medical transportation for eligible Medicaid members who do not have transportation, or cannot afford transportation, to covered healthcare services. Depending on the member's coverage, transportation is arranged through MTM (Medical Transportation Management) or CTS (Coordinated Transportation Solutions). Services can also include reimbursement when an eligible friend or family member provides the transportation. 

May be helpful if you: have New Hampshire Medicaid and need transportation to a covered medical, behavioral-health, dental, pharmacy, therapy, hospital, or other eligible healthcare service; need an accessible form of transportation; or have a friend or family member who can drive you and want to determine whether mileage reimbursement is available.

WHICH NUMBER SHOULD I CALL?

NH Medicaid Fee-for-Service

Provider: CTS

(844) 259-4780

NH Healthy Families

Provider: MTM

(888) 597-1192

WellSense Health Plan

Provider: MTM

844-909-7433 (844-909-RIDE)

AmeriHealth Caritas NH

Provider: CTS

833-301-2264

Medicaid dental through Northeast Delta Dental/DentaQuest

Provider: CTS

(844) 304-6630 

These are the numbers in the current statewide NEMT Quick Summary Guide, effective October 17, 2025. For routine transportation, NH Medicaid Fee-for-Service, AmeriHealth Caritas, and the dental transportation program generally require 48 hours' advance notice. NH Healthy Families and WellSense specify two business days' notice.

NH HEALTHY FAMILIES

Transportation provider: MTM
Schedule a ride: 888-597-1192
Member Services: 866-769-3085
TTY/TDD Member Services: 855-742-0123

NH Healthy Families transportation information

NH Healthy Families states that NEMT is available when a member lacks access to transportation or cannot cover the cost of transportation to Medicaid-covered services. Its Family and Friends Mileage Reimbursement Program is available when the member has a vehicle or a friend or family member can provide the ride. Advance arrangement is required. Beginning February 1, 2026, NH Healthy Families requires drivers participating in its reimbursement program to be registered before reimbursement funds can be issued.

WELLSENSE HEALTH PLAN

Transportation provider: MTM
Schedule/manage transportation: 844-909-7433 (844-909-RIDE)
TTY: 711
Transportation line: available 24 hours a day, 7 days a week
NH Medicaid Member Services: 877-957-1300
WellSense NH Medicaid Transportation 

WellSense allows members to schedule rides by telephone or through the MTM online portal. Routine rides should be requested at least two business days before the appointment. Members can also use its Family and Friends Reimbursement Program, but the trip must be submitted before the appointment. WellSense asks members to have:

• first and last name; 
• Medicaid ID number; 
• home address and telephone number; 
• healthcare provider's name and address; 
• appointment date and time; 
• information about special assistance needed; and 
• information about equipment such as a wheelchair or car seat.  

There is an important new rule effective August 1, 2026: WellSense now applies round-trip distance limits of 50 miles for a doctor or behavioral-health provider, 90 miles for dialysis/hospital/PT/OT/speech therapy, 300 miles for dental care, 400 miles for specialty providers, and 30 miles for pharmacies. Longer trips can potentially receive an exception but may require documentation and health-plan review.

AMERIHEALTH CARITAS NEW HAMPSHIRE

Transportation provider: CTS
Schedule a ride: 833-301-2264
Member Services: 833-704-1177
TTY: 855-534-6730

Routine transportation generally requires 48 hours' notice. The same transportation number can be used for Family and Friends mileage-reimbursement authorization and transportation problems or complaints. 

NH MEDICAID FEE-FOR-SERVICE

Transportation provider: CTS
Schedule a ride: 844-259-4780
Routine scheduling: Monday–Friday, 8:00 AM–5:00 PM

NH Medicaid Fee-for-Service Transportation Reimbursement Form

Routine transportation requires 48 hours' notice. For reimbursement when transportation is provided by private car, bus, or train, CTS must be contacted before the Medicaid-covered service so that coverage can be verified. For Fee-for-Service reimbursement:

• CTS Finance questions: 844-259-4780, option 5
• Fax: 203-375-0516
• Email: FF@ctstransit.com
• Mail: Coordinated Transportation Solutions, Inc., 35 Nutmeg Drive, Suite 120, Trumbull, CT 06611
• The state's reimbursement form says claims must be submitted within 60 calendar days of the last date of service on the form. It currently specifies reimbursement for private-car trips at $0.41 per mile, with qualifying toll and parking expenses requiring original receipts.

URGENT, AFTER-HOURS AND DISCHARGE TRANSPORTATION

NEMT is not limited to appointments scheduled days ahead. The statewide guide provides procedures for urgent non-emergency transportation and hospital discharge transportation. For an urgent NEMT need, including transportation home from an emergency room, the stated notice is two hours for Fee-for-Service/CTS and AmeriHealth Caritas, and three hours for NH Healthy Families and WellSense/MTM. After-hours procedures are also available through each plan's regular transportation number. 

For TTY/relay services, the statewide NEMT guide provides New Hampshire Relay: 800-735-2964, 711

LOCAL MEDICAID ASSISTANCE IN LITTLETON

Someone who does not know which Medicaid coverage they have, has questions about Medicaid eligibility, or needs assistance dealing with their benefits can also contact the New Hampshire Department of Health and Human Services Littleton District Office:

• 80 North Littleton Road, Littleton, NH 03561
• 603-444-6786

NOT SURE WHICH NUMBER TO CALL?
Your transportation provider depends on your New Hampshire Medicaid coverage. Check your Medicaid health-plan card for NH Healthy Families, WellSense, or AmeriHealth Caritas. If you are unsure which transportation program applies to you, Littleton Community Services can help you identify the appropriate program and contact information. Whenever possible, arrange transportation before your appointment. Advance notice requirements vary by plan, and some trips or specialized forms of transportation require prior approval.